Like most people, I’ve watched the process of impeaching Donald Trump with some level of interest. However, compared to other things that have happened during the 3 years of his presidency, I haven’t paid day-to-day attention to every nuance and development. A few days ago, as things began to crescendo towards conclusion, I actually spent some time thinking about the…
Category: Customer Experience
Looking back, looking forward.
It’s been a year. An eventful one. The last thing I remember prior to 7 A.M. on May 17, 2018 was the anesthesiologist showing me an ultrasound image of the nerve bundle in my leg she was about to block. She told me it would last 24 hours. And then… The next thing I remember was waking up thrashing, ripping…
My Unlikely Career. A Retrospective, in 4 decades. Part 5.
Part 5. The delicate balance of mentoring someone is not creating them in your own image, but giving them the opportunity to create themselves. - Steven Spielberg In the prior 4 posts of this series on My Unlikely Career. A Retrospective, in 4 decades, I really dove down into my background. How I got to where I am today,…
My Unlikely Career. A Retrospective, in 4 decades. Part 4.
Part 4. "That was some of the best flying I've seen to date — right up to the part where you got killed." - Top Gun, 1986 The 80s were when I came of age in this industry. Top Gun was the highest-grossing movie of that decade, and my oldest son was born in 1986 after his mom's water…
My Unlikely Career. A Retrospective, in 4 decades. Part 3.
Part 3. “…And you may ask yourself, well, how did I get here?...” – Once in a Lifetime, Talking Heads, 1981 Interestingly, this classic debuted in 1981. As did I, at least from a professional perspective. That was a long time ago, and I never really examined the idea of “how did I get here” until I started…
My Unlikely Career. A Retrospective, in 4 decades. Part 2.
Part 2. “Marketing? What the hell is marketing? Software? What the hell is software?” Catchy title? Not really. Actually, these were quite literally the thoughts that went through my mind when I got my first real job, in 1981. And I really never expected that this new job of such extreme unknowns would end up as the beginning of…